Privacy Policy

NeuroSync Privacy Policy, Information from Users of our Products and Services and HIPAA

This Privacy Policy sets out how NeuroSync (“we”, “us” or “our”) collects and uses any personal data we collect or receive about our customers’ patients and clients (“user” or “you” or “your”) in connection with your use of our products, services and/or platforms, including our wearable headsets or other devices (collectively, the “Services”). This Privacy Policy also explains why we collect and use your personal data, who we share this personal data with and your rights in relation to your personal data.

When we refer to “personal data”, we are referring to any information which can directly or indirectly identify you, as explained more fully below.

Personal Data We Collect

NeuroSync collects and receives information about our customers’ patients and client’s experiences with our Services in a variety of situations, including:

  1. Name, address, date of birth, gender, username or other user identifier, and other information the customer enters on or uploads to our devices to identify the user of our devices.
  2. Protected health information including medical histories, test and laboratory results, health conditions, and other data that a healthcare professional collects to identify an individual and determine appropriate care.
  3. Contact data-your phone number(s), home and work address and email address.
  4. Information as required by the FDA and other governmental authorities relating to the quality, safety, and efficacy of our products.

In addition to the above, please note that we may use and share aggregated data. This may have originally generated from your personal data but is not treated as personal data under privacy laws (as it does not individually identify you). On such basis, we can use this data for any purpose. If this aggregated data is ever combined with other data in such a way that you can be personally identified, we will only use that data in accordance with this Privacy Policy.

How We Use Personal Data

To provide our services to our customers, NeuroSync may create, develop, or receive information about a user’s experience with our devices in a variety of situations, including:

  1. Interacting with other members of the healthcare provider team regarding a particular user’s diagnosis and treatment.
  2. Receiving questions and suggestions about our products and services from patients, athletic trainers, nurses, physicians, and other healthcare providers.
  3. Collecting, analyzing, and re-analyzing our data in a continuous effort to improve the design, quality, and function of our devices.
  4. Providing information or technical support for our Services.
  5. We also use the data to operate our business, which includes analyzing our performance meeting our legal obligations, developing our workforce, and doing research.

Reasons We Share Personal Data

We share personal data with the user’s consent or to complete any transaction or provide Services our customers have requested or authorized. We also share data with vendors working on our behalf; when required by law or to respond to legal process; to protect our customers; to protect lives; to maintain the security of our products.

Cookies and Similar Technologies

Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie. We use cookies and similar technologies for storing and honoring preferences and settings, enabling sign ins, combating fraud, analyzing how our products perform, and fulfilling other legitimate purposes.

We also use “web beacons” to help deliver cookies and gather usage and performance data. Our websites may include web beacons, cookies, or similar technologies from third-party service providers.

There are a variety of tools to control the data collected by cookies, web beacons, and similar technologies. For example, your internet browser controls can be used to limit how the websites being visited are able to use cookies and to withdraw a user’s consent by clearing or blocking cookies.

Security of Personal Data

NeuroSync is committed to protecting the security of personal data. We use a variety of security technologies and procedures to help protect the user’s personal data from unauthorized access, use, or disclosure. For example, we store the personal data provided by our customers and users in a secure cloud database. When we transmit highly confidential data over the internet, we protect it through the use of data encryption at rest (on disk or other storage device) and in transmission. We comply with applicable data protection laws, including applicable security breach notification laws.


We will keep your personal data for as long as the term of our contract with the relevant customer (as applicable). After this point we may still need to keep hold of your personal data if there is a legal reason for doing so (such as for tax purposes or where we need to resolve any disputes with you and/or a customer). In such circumstances, we will only retain the minimum amount of data necessary for such reason. We may retain aggregated data for any purposes.

Where We Store Personal Data

We store and analyze your personal data for our customers in a secure cloud database.

Please be aware that the transmission of data via the internet is not completely secure and we cannot guarantee that information transmitted to us via the internet will be completely secure and any transmission is at your own risk.


If we amend our Privacy Policy, it will be published on our website or other applicable platform so please check regularly to see if there have been any changes.  We may also email you to notify you of any substantial changes to this Privacy Policy if appropriate.


We understand that most of our customers are “Covered Entities” under the Health Insurance Portability and Accountability Act (“HIPAA”) privacy and security regulations. As HIPAA Covered Entities, our customers are legally obligated to maintain the privacy of all patient information that they create or receive.

While NeuroSync is not a HIPAA Covered Entity, we recognize the impact that HIPAA privacy and security regulations have on our customers, and we do collect personal information relating to our customers’ patients. NeuroSync remains committed to interacting with our customers and their patients as responsible professionals who are dedicated to maintaining the privacy of information that we receive on the job, consistent with applicable law and regulations.

We provide training materials on HIPAA to our employees and expect our employees to respect each customer’s explicit instructions regarding incidental exposure to protected health information while visiting that customer’s site.


If at any time you wish to get in touch with us, whether that is to exercise your rights regarding your personal information or otherwise, please contact: